FAQ
Find answers to our most frequently asked questions.
The practical stuff, answered.
Shipping & Returns
What if it doesn't work for me?
Toenails grow about 1.6mm a month, so the routine is built around a full 90-day cycle and a photo every 30 days. If it is not for you, email contact@iodinepure.com and we will sort it out. Return terms are set out in our refund policy.
Where do you ship, and how much is shipping?
We ship across Canada and the United States. Shipping is free on orders over $50, and every Subscribe & Save order ships free regardless of size.
How long does shipping take?
Most Canadian and US orders arrive within 3 to 7 business days. You will receive a tracking number by email as soon as your package ships.
How can I track my order?
A tracking number is emailed to you the moment your order ships, so you can follow your delivery the whole way.
Will I pay customs fees?
In most cases, no. Orders within Canada ship domestically, and typical US orders clear without extra charges. Any rare exception follows the courier's standard process.
Everything about EZ Clear Nails, Sole Shield, and the routine.
Product Questions
What is IodinePure EZ Clear Nails?
IodinePure EZ Clear Nails is a natural, iodine-based nail care routine made for nails that look thick, yellow, brittle, damaged, or fungus-prone. It is designed to support a cleaner, less fungus-friendly environment around the nail while helping healthier-looking nail grow in over time.
What is Sole Shield?
Sole Shield is a natural, iodine-based daily foot spray. It is made for feet that deal with athlete’s foot, warts, nail fungus, sweat and odour, and for the boots, gym showers and shared change rooms where those things get passed around. Two ingredients, sprayed on the feet and inside the footwear, every day.
What is the difference between EZ Clear Nails and Sole Shield?
EZ Clear Nails is your main nail routine. It is made for toenails that already look thick, yellow, brittle, or damaged.
Sole Shield is the daily foot and footwear spray. It is made for the skin of the feet, between the toes, and the inside of your shoes.
The easiest way to think about it is this:
EZ Clear Nails is the nail routine.
Sole Shield is the everyday foot and shoe habit.
Do I need both products?
Not always, but they work very well together.
If your main concern is thick, yellow, fungus-prone toenails, start with EZ Clear Nails.
If you also want daily foot support between soaks, especially if your feet deal with sweat, shoes, boots, locker rooms, or moisture, add Sole Shield.
What kinds of nails is EZ Clear Nails made for?
EZ Clear Nails is made for nails that look:
- thick
- yellow
- brittle
- rough
- damaged
- discolored
- fungus-prone
What kinds of issues is Sole Shield made for?
Sole Shield is made for feet that are prone to:
- fungus
- athlete’s foot
- warts
- odor
- sweat
- moisture problems
- closed-shoe and boot exposure
Why does fungus keep showing up around nails and feet?
Fungus likes warm, damp, closed-up places. That is why it often shows up:
- in thick nails
- between toes
- inside sweaty socks
- in shoes or boots
- after gyms, locker rooms, and damp floors
That is also why consistency matters. If the area keeps staying warm and damp, the problem can keep hanging around.
How long does it take to see results?
Nails grow slowly, so this is not an overnight process.
Most people need consistency and patience. The goal is to support a cleaner nail environment while healthier-looking nail grows in over time.
That is why we built the 90 Day Challenge around staying consistent.
The more you do and stay consistent the faster you will see results .
Some customers have seen visible improvement in about 90 days, while others have needed 11 to 12 months depending on severity.
Pairing EZ clear nails with your local Podiatrist or Foot nurse as well as changing your diet and Hygiene routines can h help immensely with the success of your journey!
Why is the 90 Day Challenge important?
Because most people stop too early.
They try something for a short time, get busy, forget, or lose hope. But nails grow slowly, so real visible improvement takes time and consistency.
The 90 Day Challenge helps people stay committed long enough to actually give the routine a fair chance.
Can I really use this at home by myself?
Yes. That is the point.
IodinePure is designed to give you a simple at-home routine that fits real life.
Many people also choose to work with a foot care clinic for help with nail thinning, trimming, or debridement, but the routine itself is designed for home use.
Is EZ Clear Nails hard to use?
No. The routine is simple.
You use the solution in the tray as directed, stay consistent, and track your progress over time.
Is Sole Shield hard to use?
No. Sole Shield is made for quick daily use.
It fits easily into a normal routine, especially:
- after showers
- before socks and shoes
- after the gym
- after taking off boots
- after being in damp environments
Is IodinePure natural?
Yes. IodinePure is made with 100% natural ingredients.
Does IodinePure contain harsh chemicals?
No. IodinePure is designed to be a more natural option for people who want foot and nail care without harsh chemicals or unnecessary fillers.
What makes IodinePure different from old-style iodine?
Many people think of iodine as dark, messy, staining, or harsh.
IodinePure is different because it uses a cleaner aqueous iodine format designed for routine foot and nail use. It is made to feel more user-friendly and more suitable for consistent use than many traditional old-style iodine products.
What does “aqueous iodine” mean?
It means the iodine is made in a water-based format rather than the kind of older formula people often think of when they hear iodine.
For customers, the main benefit is simple:
it is made to be cleaner and easier to use as part of a regular routine.
Does it stain?
IodinePure is designed to be a cleaner, more cosmetically friendly iodine option than many old-style iodine products.
Does it sting?
IodinePure is designed to avoid the harsh old-school feel many people associate with traditional iodine formulas.
Can I use EZ Clear Nails if my nail has looked bad for a long time?
Yes. In fact, many people looking for EZ Clear Nails are dealing with nails that have looked thick, yellow, rough, or damaged for a long time.
The key is staying consistent and giving healthier-looking nail time to grow in.
What if I have already tried other products?
That is common.
A lot of people come to IodinePure after trying random creams, nail products, home remedies, or short routines that they did not stick with.
One of the biggest differences here is that IodinePure gives you a more complete, consistent routine.
Should I trim or thin my nail too?
Many people find it helpful to keep up with proper foot care while doing the routine.
Some customers also work with a clinic for nail trimming, thinning, or debridement support as part of their overall nail care plan.
Can clinics carry IodinePure?
Yes. IodinePure is built to be clinic 1st and is gaining interest from clinics that want a natural option they can feel good recommending to patients.
Why would a clinic want to carry IodinePure?
Because clinics often want:
- a natural option for home care
- something patients can realistically stick with
- a product that fits between visits
- a routine that supports consistency
- a cleaner alternative to harsher-feeling products
Is IodinePure only for clinics?
No. It is for both direct customers and clinic-supported customers.
You can buy and use it at home, and clinics can also recommend or carry it.
Why does the daily foot habit matter?
Because even while you are working on your nails, your feet keep meeting the same everyday conditions:
- sweat
- shoes
- boots
- damp spaces
- locker rooms
- friction
- trapped moisture
The shoe goes back on every morning, which is why the daily habit is the one that has to survive a busy week.
What if I do not see enough change after 90 days?
We know nail care takes time, and nails grow slowly. That is why we encourage customers to stay consistent for the full 90 Day Challenge. If you have used the routine as directed and still feel you need more time, refill bottles are available so you can keep going without starting over.
Do I need more than one bottle?
For some people, one bottle may be enough to get started. For others, especially with longer-term or more stubborn-looking nail concerns, it may take more than one bottle to stay consistent through the full routine.
How long does one bottle last?
That depends on how often you use it and how many nails you are treating. For many customers, one bottle can last around 2 to 3 months, but usage can vary based on your routine.
Are refill bottles available?
Yes. Refill bottles are available for customers who want to continue their routine without buying a full new kit. Reach out to Info@iodinpure.com
What is your return policy?
The 90 Day Challenge is designed to give you enough time to use the routine consistently and make a fair decision. Exact timeframes and conditions are set out in our refund policy, and the main idea is to give the routine proper time before deciding whether it is right for you.
"I’ve probably funded Amazon’s entire miracle nail cure category and quit every time. This time I committed. Around month three the new nail grew in clearer. By 4.5 months I wasn’t embarrassed anymore." - Jordan W., verified customer
Jordan W., verified customer